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Here's What Customers Are Saying
Allie Jo Hollerman
ZERO STARS.. Please please please DO NOT buy a car from Tim Dahle. It has been the worst experience I have ever had. I found a car that I liked and thought it was a good car at their dealership in Bountiful. I live in Southern Utah and told them I needed a reliable car to drive to Primary Children's Hospital in Salt Lake every couple of weeks for my child's procedures. They assured me this car was a good one and while my baby was at Primary Children's having a procedure, they were pushing me to come in and buy it. They were telling me they would give me a great deal but would never tell me the full "deal" they were offering unless I came in to talk to them.(I should have known then). I left my baby at the hospital with my mom to go to the dealership and talk to them. I emphasized that I needed a GOOD RELIABLE car to make the drive so often. They assured me this was a great car and I trusted them. When you buy a car with them, it comes with 3 oil changes. Within a couple of weeks I noticed if you leave the car running the cab filled with a strong fume smell and it started running a little weird. Before it was time for an oil change I checked the oil and it was low so I had to add oil. I called them to schedule an oil change while I was up there for another procedure and told them it was burning oil. They did the oil change and instead of looking into it burning oil, they told me they would see if it was still happening next time. Of course it was still burning oil so I called them again. I spoke with a sales person who told us to drive up there and they would make it right. I told them our budget and he said they they have 20 cars in that range and that he would find us something new. My husband and I took work off and found a sitter for our kids to drive 3.5 hours to the dealership. When we got there they told us they would give us $2000 trade in for the car they sold us that had problems. We would lose the down payment we put on our car and pretty much the whole value of the car they sold us. They only gave us one car option to test drive and it ended up being thousands of dollars over budget. The same budget that he told us they had 20 cars in. They kept us there for hours listening to lie after lie. It was all a HUGE lie. Everything they said the day I bought my car and everything they told us the day we drove up there was a LIE. They wasted our time and money just to try and get us in the dealership and lie to us. Now I have an unreliable car that I have to add oil to to be able to make it to Primary Children's on a regular basis. Again I will say PLEASE PLEASE PLEASE NO NOT buy a car from this dealership.
Preston Gardner
Trust the reviews. If you decide to come and shop her you better be ready for a battle. Think of your stereotypical used car dealership from a move and this is it. Every chance they got they would throw a new fee on, they would rotate between 3 people talking to you, and try to hard close you every 5 minutes. I Took a day off of work, got baby sitters, and drove an hour to look at a truck. After arriving and driving the truck we were told the price of the car listed online is the wholesale price and not the price of the truck… they added on a nearly $2k shop fee as well as $600+ in other dealer fees. When I let them know that I thought it was a low integrity sales approach they pulled out the terms and conditions and scrolled through it for 2 minutes until they found a line saying other fees may apply. The truck truly was awesome and I’m sure it would have been great but I can’t give $30k to a company I can’t trust or respect. Plenty of other dealers around have more integrity and transparency.
Jennise Lamb
Nissan had an active recall that I was notified about through mail. The notice stated that parts were in stock and that the matter would be fixed within an hour. Unfortunately that was not the case and they had to order the part. The service associate informed me that they would order the part and asked if I could leave the truck. Next day the order arrived, without the piece needed to fix the recall. The part was shipped to the Southtown location, another day delay. The vehicle was finished on Saturday after two days of delays. When the service agent called to inform me it was completed, they did not mention the service center would close at 3. Which meant my arrival of 3:40 was after close and I would not be able to retrieve my car for yet another full day. To say I was disappointed was an understatement in the advertised communication by Nissan Corporate, the time delays, shipment destination mishap and lack of clear communication regarding vehicle pickup. I would like to point out however two associates who were apologetic regarding something out of their control and the professionalism they each displayed. The service manager also reached out to apologize and for constructive feedback. Which is why I’ve given them 3 stars. My hope is that Nissan will more clearly prepare for active recalls and make it a point to support the staff on the ground, doing the repairs. Fielding unhappy customers for something that is out of their control is unfair and unnecessary. If you advertise a repair in less than an hour and that parts are in stock to handle the repair, be true to your word and set your employees up for success. Thank you to the service manager at Tim Dahle Nissan Bountiful for seeing a major problem and reaching out to make it right. Your customer service is the reason I will return, in hopes that it won’t happen again.
Emmie MONTANEZ
I found a car I loved and a couple weeks after owning it the steering wheel was clicking when I turned. I was told when I bought the warranty that everything was covered. We took it to south Towne and started the process with warranty, they diagnosed the steering column and then it was denied and they then told us we needed to take it to bountiful because it was so new. (To me there's your sign that the dealer should have fixed it because it was literally in the shop before a month owning it. We took it to Bountiful and they diagnosed another part and sent it to warranty. It was a PREEXISTING CONDITION so they denied it!!! My husband called the salesman and told him the situation and he said he'd have a manager call....guess what no one called! I will tell everyone DO NOT BUY FROM THESE GUYS! They were sneaky from the get go!!!
BT Doremus
Car purchases usually come with a maze of financial steps, but my experience at Tim Dahle Nissan was refreshingly smooth, all thanks to Jake, the finance manager, and the rest of the sales team. Jake took the time to walk me through all my financing options and helped me identify the best solution given my credit rebuilding journey. His educational approach made me feel at ease, and his outgoing and personable nature turned what could have been a painful process into an enjoyable one. We even shared some laughs along the way! Overall, if you're looking for a dealership that delivers top-notch service from sales to financing, look no further than Tim Dahle Nissan. This won't be my last visit!